Terms of Service

BookACrewis an online marketplace that connects independent audiovisual production professionals (“Crew”) with parties hiring AV crew for short-term bookings. Those parties include event venues, event planners, production companies, staffing agencies, corporate event teams, wedding planners, talent buyers, promoters, producers, AV departments, and any other person or entity that books Crew through the Platform (collectively, “Venues” or, where context requires, “Clients”).BookACrew is a technology platform; it is not an employer of Crew, not an agent or broker of Venues, and does not perform AV services itself.

The term “Venue” in these Terms applies to every account type that books Crew, regardless of the account holder's industry, business model, or business type. References to “the venue address” refer to the event location set on a given gig, which may or may not be the Venue's own physical premises.

Each booking is a direct contract between a Venue and a Crew Member. The Platform provides job posting, GPS-verified check-in, billing calculation, payment processing (via Stripe), and dispute resolution support.

• You must be at least 18 years old and legally able to enter binding contracts.
• You must provide accurate, current, and complete account information.
• Crew Members represent that they are independent contractors, hold any licenses or certifications required for the work they accept, and are responsible for their own taxes, insurance, and equipment unless explicitly stated.
• Venues represent that they have authority to engage Crew at the event location they list (whether their own premises, a client's premises, or any third-party venue) and to charge the payment method they place on file.

• You are responsible for everything that happens under your account, including unauthorized use.
• You may not share your password or let others use your account.
• You agree to enable Stripe Connect onboarding (Crew) or save a valid payment method (Venues) when prompted.
• We may suspend or terminate accounts for fraud, false representations, repeated low ratings, dispute losses, no-shows, or any breach of these Terms.

• Posting (Venues): Venues post a job with role, date, start time, rate tier (hourly, half-day, full-day), rates, and break policy. By posting, the Venue confirms they have funds available on the saved payment method.
• Accepting (Crew): A Crew Member who accepts a job creates a Pending booking. The Venue then chooses one applicant to confirm.
• Confirmation:When the Venue confirms a Crew Member, the Platform initiates a Stripe pre-authorization hold on the Venue's card for the full-day rate. Funds are held, not charged, until capture.
• Cancellation Policy:
  • 2-hour cooling-off: Either party may cancel within 2 hours of confirmation for any reason at no charge. This window covers misclicks, immediate schedule changes, and last-minute bookings.
  • More than 48 hours before gig: Cancellation is free for either party. The pre-authorization is released.
  • 24 to 48 hours before gig (after cooling-off): A kill fee equal to 50% of the half-day rateapplies. If the Venue cancels, the fee is captured from the Venue's pre-authorization and paid to the Crew Member (minus the Platform's standard commission). If the Crew Member cancels, the equivalent amount is deducted from their future payouts and recorded as a late cancellation strike on their profile.
  • Less than 24 hours before gig (after cooling-off): A kill fee equal to 100% of the full-day rate applies, split as above. This protects the Crew Member who has blocked their day and lost the opportunity to take other work, and protects the Venue from a last-minute crew no-show.
  • Crew late-cancel consequences:Two late cancellations within 60 days trigger a tier review and may result in downgrade or suspension. No-shows (failure to check in for a confirmed gig) are treated as 100% late cancellations and recorded on the Crew Member's profile.
  • Kill fee distribution:The kill fee is split using the Crew Member's booked commission rate. Platform retains its commission (20% STANDARD, 15% ELITE) and the Crew Member receives the remainder (80% / 85%).
  • Admin override:The Platform may waive or reduce a kill fee in cases of force majeure, medical emergency with documentation, or operator error. Such waivers are at the Platform's sole discretion and recorded in the audit log.

• Crew Members must check in via the Platform's GPS-verified check-in within 500 feet of the event address at or after the gig start time. Crew that cannot verify GPS proximity will not be able to clock in.
• Breaks: short breaks (default 15 minutes) are paid; lunch breaks (default 60 minutes) are paid only if the Venue selected a “PAID” break policy on the gig.
• On checkout, the Platform calculates billable hours, applies the rate tier, applies overtime at 1.5× hourly past 10 hours, and captures the final amount from the Venue's pre-authorized payment.
• Overtime that exceeds the original pre-authorization triggers a Stripe incremental authorization. If the Venue's payment method declines additional authorization, the dispute process applies.
• After capture, Crew payout is transferred to the Crew Member's Stripe Connect account; Stripe then deposits to the Crew Member's bank account on Stripe's standard payout schedule for that Connect account. Speed varies by Connect account setup, region, and Stripe's processing windows. The Platform does not hold Crew funds in an internal balance.

The Platform charges a commissionon each captured booking, set by the Crew Member's earned commission tier at the moment of booking acceptance. ELITE is an earned status, not a purchasable subscription.

• STANDARD (default): Crew receives 80% of the captured amount; Platform retains 20%. All new Crew Members start at STANDARD.
• ELITE (earned):Crew receives 85% of the captured amount; Platform retains 15%. ELITE crew display the ⭐ ELITE badge on every Client's applicant list. ELITE is awarded automatically when a Crew Member sustains all of: average rating ≥ 4.7, total completed gigs ≥ 20, on-time rate ≥ 95%, account age ≥ 30 days, and 0 active disputes. ELITE is lost (after a 7-day grace period and notice) if rating drops below 4.3 over the last 10 gigs, the Crew Member incurs 2+ no-call-no-shows in 60 days, or loses an arbitrated dispute. The Platform never sells ELITE.

The commission rate applied to a booking is locked at the moment the Crew Member accepts. A subsequent promotion or demotion of the Crew Member does not retroactively change the commission on existing bookings.

The Platform separately offers Crew Pro ($9.99/month or $99/year), an optional Crew-side subscription that adds paid perks (e.g., early gig visibility, priority support) on top of earned ELITE status. Crew Pro requires active ELITE status to remain effective and pauses if the Crew Member is demoted. Crew Pro does notconfer or substitute for ELITE. It layers perks on top of ELITE.

The Platform also offers Premium, an optional Client-side subscription ($19.99/month or $199/year), which unlocks the crew directory, direct-request, priority placement, and analytics. Premium does not change commission for either party. It is Client tooling only.

The Platform may adjust commission percentages, subscription prices, and subscription perks from time to time. Material changes will be posted at least 30 days in advance and require re-acceptance of these Terms.

This is a critical provision. Please read carefully.

Both Venues and Crew Members agree that for a period of 12 months after their first introduction or booking through the Platform, they will not engage one another for substantially similar AV services outside the Platform, whether directly, indirectly, through an affiliate, a related business entity, a referral, or any third party that exists to evade this provision.

This restriction applies to:

• Any Crew Member introduced to a Venue through the Platform; and
• Any Venue introduced to a Crew Member through the Platform.

A violation occurs when either party books, hires, contracts, or pays the other for AV services that should have flowed through the Platform during the Non-Circumvention Period. By accepting these Terms, both parties acknowledge that the Platform's commission represents real, measurable revenue to BookACrew LLC and that circumvention causes calculable financial harm.

Liquidated damages. Because actual damages from circumvention are difficult to calculate exactly, the parties agree that the breaching party shall pay BookACrew LLC liquidated damages equal to 200% of the gross value of the off-platform engagement (or, if not ascertainable, two times the median market rate for the relevant role across the duration of the off-platform engagement). This amount is intended as a reasonable estimate of harm, not a penalty.

The Platform reserves the right to deactivate any account suspected of circumvention pending investigation, and to pursue collection through arbitration, court, or set-off against pending payouts.

During the Non-Circumvention Period and for an additional six (6) months thereafter, you agree that you will not directly or indirectly:

• Solicit, recruit, or hire any Crew Member, Venue, or Platform employee whom you encountered through the Platform to leave the Platform or perform similar work off-Platform;
• Encourage any Crew Member or Venue to terminate their use of the Platform;
• Use Platform contact information, communication records, or any data obtained from the Platform to contact a Crew Member or Venue for off-Platform business.

A violation of this section is treated identically to a circumvention violation under Section 7 and is subject to the same liquidated damages.

If either party disputes hours billed, breaks taken, conduct, or any other matter related to a specific booking, they may file a Dispute via the Platform within 72 hours of checkout. The Platform will review GPS records, break logs, check-in/out timestamps, and any evidence the parties submit.

The Platform's Dispute Resolution decision is binding for the purpose of the captured amount. Either party retains all other legal remedies available under New York law.

• No harassment, discrimination, threats, or violence against any user or third party.
• No misrepresentation of credentials, identity, or work history.
• No manipulation of GPS, time records, or ratings (including coordinated rating, false reviews, or rating threats).
• No use of the Platform for any unlawful purpose, including violations of applicable wage-and-hour or labor laws.
• No attempt to reverse engineer, scrape, or build derivative products from the Platform.

Violation of this section is grounds for immediate suspension or termination without refund.

Crew Members are independent contractors, not employees, agents, partners, or joint venturers of BookACrew LLC. Nothing in these Terms creates an employment, agency, partnership, or franchise relationship.

Crew Members are solely responsible for their own taxes (including self-employment tax), insurance (general liability, workers' compensation if applicable), licenses, certifications, equipment, and compliance with all local laws.

Venues are solely responsible for site safety, equipment provided on site (other than Crew personal tools), and compliance with applicable union rules, building codes, and event permits.

You agree to indemnify and hold harmless BookACrew LLC, its affiliates, officers, directors, employees, and contractors from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your use of the Platform, your breach of these Terms, your violation of any law, or your interactions with any other user.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. BookACrew LLC does not warrant that Crew Members will accept any specific gig, that gigs posted will be filled, or that the Platform will be uninterrupted or error-free.

To the maximum extent permitted by law, BookACrew LLC's aggregate liability to any user for any claim arising out of these Terms or the Platform shall not exceed the greater of (a) the total commission paid to BookACrew LLC by that user in the six (6) months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100). In no event shall BookACrew LLC be liable for indirect, incidental, special, consequential, or punitive damages.

Any dispute arising out of or relating to these Terms or the Platform (other than the Platform's collection of liquidated damages under Sections 7 or 8, or claims for injunctive relief) shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in New York County, New York. Each party shall bear its own costs. The arbitrator may award attorneys' fees to the prevailing party.

You waive any right to bring claims as a representative of a class. All claims must be brought in your individual capacity.

These Terms are governed by the laws of the State of New York, County of New York, without regard to conflict-of-laws principles. The exclusive venue for any non-arbitrable claim is the state or federal courts located in New York County, New York.

We may update these Terms from time to time. Material changes will be notified by email and through the Platform at least 30 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance.

Questions about these Terms can be sent to support@bookacrew.app.